After-sales service / customer service

After-sales service

We know that an instrument used in the field is exposed to the uncertainties of everyday life — shocks, falls, natural wear. That’s why we offer attentive after-sales service, in close collaboration with manufacturers, to ensure the replacement of wear parts and necessary repairs at controlled costs.

Access conditions for after-sales service  

Our after-sales service is reserved for instruments purchased from Optique Perret. Please keep your warranty card and present it for any request for service.

The warranty — what it really covers

The warranty is often misunderstood. It is in no way a comprehensive insurance: it exclusively covers defects and manufacturing flaws, independent of any intervention or use by the user.

It does not apply in cases of shock, fall, normal wear, or improper use according to the manufacturer’s recommendations.

In practice, a manufacturing defect — on a pair of binoculars, for example — usually manifests itself during the first uses. As for the displayed warranty duration, it is more of a marketing argument than a technical reality: neither shocks nor wear are covered, regardless of the announced duration.

In summary: use your instrument with care, and the after-sales service will rarely need to intervene.